Prior to the upgrade, these were the versions we were using:
FL2000-EXCAS001 [ClientAccess] [Enterprise] 8.0.535.0
FL2000-EXCAS002 [ClientAccess] [Enterprise] 8.0.535.0
FL2000-EXHUB001 [HubTransport] [Enterprise] 8.0.535.0
- 20120913: Update Rollup 4 for Exchange Server 2010 Service Pack 2 (KB2706690) 14.2.318.2
FL2000-EXHUB002 [HubTransport] [Enterprise] 8.0.535.0
- 20120913: Update Rollup 4 for Exchange Server 2010 Service Pack 2 (KB2706690) 14.2.318.2
FL2000-EXMBX001 [Mailbox] [Enterprise] 8.0.535.0
- 20120913: Update Rollup 4 for Exchange Server 2010 Service Pack 2 (KB2706690) 14.2.318.2
The reason the CAS servers were using an earlier build version was because during the upgrade we had to open a MS case and they couldn't figure out why a service kept restarting. They only gave the reason that it had to be 3rd party software which we weren't able to isolate. So they told us it was okay to kep the CAS at the earlier versions. Servers seemed to be stable the past couple of years.
Tonight we upgraded from the above versions to SP3, and then SP3 UR5. It seems the same issue is occurring. ActiveSync & WebApp clients seem to work normally, but Outlook has problems connecting. The CAS application logs have regular instances of the following errors:
---
Log Name: Application
Source: MSExchange Common
Date: 4/12/2014 1:07:18 AM
Event ID: 4999
Task Category: General
Level: Error
Keywords: Classic
User: N/A
Computer: FL2000-EXCAS001.domain.com
Description:
Watson report about to be sent for process id: 2612, with parameters: E12, c-RTL-AMD64, 14.03.0181.006, M.E.AddressBook.Service, M.Exchange.Rpc, M.E.R.R.RfriRpcOperationBase.Complete, System.ArgumentException, adcd, 14.03.0181.006.
ErrorReportingEnabled: True
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MSExchange Common" />
<EventID Qualifiers="16388">4999</EventID>
<Level>2</Level>
<Task>1</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-04-12T05:07:18.000000000Z" />
<EventRecordID>2457221</EventRecordID>
<Channel>Application</Channel>
<Computer>FL2000-EXCAS001.domain.com</Computer>
<Security />
</System>
<EventData>
<Data>2612</Data>
<Data>E12</Data>
<Data>c-RTL-AMD64</Data>
<Data>14.03.0181.006</Data>
<Data>M.E.AddressBook.Service</Data>
<Data>M.Exchange.Rpc</Data>
<Data>M.E.R.R.RfriRpcOperationBase.Complete</Data>
<Data>System.ArgumentException</Data>
<Data>adcd</Data>
<Data>14.03.0181.006</Data>
<Data>True</Data>
<Data>
</Data>
</EventData>
</Event>
---
Log Name: Application
Source: MSExchange Common
Date: 4/12/2014 1:07:17 AM
Event ID: 4999
Task Category: General
Level: Error
Keywords: Classic
User: N/A
Computer: FL2000-EXCAS001.domain.com
Description:
Watson report about to be sent for process id: 2612, with parameters: E12, c-RTL-AMD64, 14.03.0181.006, M.E.AddressBook.Service, M.E.Data.Storage, M.E.D.S.A.ActiveManagerImplementation.CalculatePreferredHomeServerInternal, System.NullReferenceException, 35f1,
14.03.0181.006.
ErrorReportingEnabled: True
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MSExchange Common" />
<EventID Qualifiers="16388">4999</EventID>
<Level>2</Level>
<Task>1</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-04-12T05:07:17.000000000Z" />
<EventRecordID>2457215</EventRecordID>
<Channel>Application</Channel>
<Computer>FL2000-EXCAS001.domain.com</Computer>
<Security />
</System>
<EventData>
<Data>2612</Data>
<Data>E12</Data>
<Data>c-RTL-AMD64</Data>
<Data>14.03.0181.006</Data>
<Data>M.E.AddressBook.Service</Data>
<Data>M.E.Data.Storage</Data>
<Data>M.E.D.S.A.ActiveManagerImplementation.CalculatePreferredHomeServerInternal</Data>
<Data>System.NullReferenceException</Data>
<Data>35f1</Data>
<Data>14.03.0181.006</Data>
<Data>True</Data>
<Data>
</Data>
</EventData>
</Event>
---
We are also seeing instances of the following error number, but it pre-existed tonights upgrade albeit with different text in the message:
---
Log Name: Application
Source: MSExchange Autodiscover
Date: 4/12/2014 12:54:18 AM
Event ID: 1
Task Category: Web
Level: Error
Keywords: Classic
User: N/A
Computer: FL2000-EXCAS001.domain.com
Description: Unhandled Exception "Object reference not set to an instance of an object."
Stack trace: at Microsoft.Exchange.Data.Storage.ActiveManager.ActiveManagerImplementation.CalculatePreferredHomeServerInternal(ActiveManager activeManager, Database database, ADSystemConfigurationSession adSession, IFindAdObject`1 dagLookup,
IFindAdObject`1 findClientAccessArray, IFindMiniClientAccessServerOrArray findMiniClientAccessServer, LegacyDN& preferredRpcClientAccessServerLegacyDN, ADObjectId& preferredServerSite)
at Microsoft.Exchange.Data.Storage.ActiveManager.ActiveManager.CalculatePreferredHomeServer(Guid databaseGuid, LegacyDN& preferredRpcClientAccessServerLegacyDN, ADObjectId& preferredSiteId)
at Microsoft.Exchange.Autodiscover.ConfigurationSettings.UserSettingsProvider.TryGetPreferredSite(ExchangePrincipal exchangePrincipal, Site& preferredSite, LegacyDN& rpcClientAccessServerLegacyDN)
at Microsoft.Exchange.Autodiscover.ConfigurationSettings.UserSettingsProvider.GetUserSettings(HashSet`1 requestedSettings, IBudget budget)
at Microsoft.Exchange.Autodiscover.Providers.Outlook.OutlookAutoDiscoverProvider.GetCurrentUserConfigurationSettings()
at Microsoft.Exchange.Autodiscover.Providers.Outlook.OutlookAutoDiscoverProvider.Get302RedirectUrl()
at Microsoft.Exchange.Autodiscover.WCF.LegacyBodyWriter.<>c__DisplayClass1.<GenerateResponse>b__0()
at Microsoft.Exchange.Common.IL.ILUtil.DoTryFilterCatch(TryDelegate tryDelegate, FilterDelegate filterDelegate, CatchDelegate catchDelegate)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MSExchange Autodiscover" />
<EventID Qualifiers="49152">1</EventID>
<Level>2</Level>
<Task>2</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-04-12T04:54:18.000000000Z" />
<EventRecordID>2457153</EventRecordID>
<Channel>Application</Channel>
<Computer>FL2000-EXCAS001.domain.com</Computer>
<Security />
</System>
<EventData>
<Data>Object reference not set to an instance of an object.</Data>
<Data> at Microsoft.Exchange.Data.Storage.ActiveManager.ActiveManagerImplementation.CalculatePreferredHomeServerInternal(ActiveManager activeManager, Database database, ADSystemConfigurationSession adSession, IFindAdObject`1
dagLookup, IFindAdObject`1 findClientAccessArray, IFindMiniClientAccessServerOrArray findMiniClientAccessServer, LegacyDN& preferredRpcClientAccessServerLegacyDN, ADObjectId& preferredServerSite)
at Microsoft.Exchange.Data.Storage.ActiveManager.ActiveManager.CalculatePreferredHomeServer(Guid databaseGuid, LegacyDN& preferredRpcClientAccessServerLegacyDN, ADObjectId& preferredSiteId)
at Microsoft.Exchange.Autodiscover.ConfigurationSettings.UserSettingsProvider.TryGetPreferredSite(ExchangePrincipal exchangePrincipal, Site& preferredSite, LegacyDN& rpcClientAccessServerLegacyDN)
at Microsoft.Exchange.Autodiscover.ConfigurationSettings.UserSettingsProvider.GetUserSettings(HashSet`1 requestedSettings, IBudget budget)
at Microsoft.Exchange.Autodiscover.Providers.Outlook.OutlookAutoDiscoverProvider.GetCurrentUserConfigurationSettings()
at Microsoft.Exchange.Autodiscover.Providers.Outlook.OutlookAutoDiscoverProvider.Get302RedirectUrl()
at Microsoft.Exchange.Autodiscover.WCF.LegacyBodyWriter.<>c__DisplayClass1.<GenerateResponse>b__0()
at Microsoft.Exchange.Common.IL.ILUtil.DoTryFilterCatch(TryDelegate tryDelegate, FilterDelegate filterDelegate, CatchDelegate catchDelegate)</Data>
</EventData>
</Event>
---
Log Name: Application
Source: MSExchange Autodiscover
Date: 4/12/2014 12:57:25 AM
Event ID: 1
Task Category: Web
Level: Error
Keywords: Classic
User: N/A
Computer: FL2000-EXCAS001.domain.com
Description:
Unhandled Exception "Object reference not set to an instance of an object."
Stack trace: at Microsoft.Exchange.Data.Storage.ActiveManager.ActiveManagerImplementation.CalculatePreferredHomeServerInternal(ActiveManager activeManager, Database database, ADSystemConfigurationSession adSession, IFindAdObject`1 dagLookup,
IFindAdObject`1 findClientAccessArray, IFindMiniClientAccessServerOrArray findMiniClientAccessServer, LegacyDN& preferredRpcClientAccessServerLegacyDN, ADObjectId& preferredServerSite)
at Microsoft.Exchange.Data.Storage.ActiveManager.ActiveManager.CalculatePreferredHomeServer(Guid databaseGuid, LegacyDN& preferredRpcClientAccessServerLegacyDN, ADObjectId& preferredSiteId)
at Microsoft.Exchange.Autodiscover.ConfigurationSettings.UserSettingsProvider.TryGetPreferredSite(ExchangePrincipal exchangePrincipal, Site& preferredSite, LegacyDN& rpcClientAccessServerLegacyDN)
at Microsoft.Exchange.Autodiscover.ConfigurationSettings.UserSettingsProvider.GetUserSettings(HashSet`1 requestedSettings, IBudget budget)
at Microsoft.Exchange.Autodiscover.Providers.Outlook.OutlookAutoDiscoverProvider.GetCurrentUserConfigurationSettings()
at Microsoft.Exchange.Autodiscover.Providers.Outlook.OutlookAutoDiscoverProvider.Get302RedirectUrl()
at Microsoft.Exchange.Autodiscover.WCF.LegacyBodyWriter.<>c__DisplayClass1.<GenerateResponse>b__0()
at Microsoft.Exchange.Common.IL.ILUtil.DoTryFilterCatch(TryDelegate tryDelegate, FilterDelegate filterDelegate, CatchDelegate catchDelegate)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MSExchange Autodiscover" />
<EventID Qualifiers="49152">1</EventID>
<Level>2</Level>
<Task>2</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-04-12T04:57:25.000000000Z" />
<EventRecordID>2457178</EventRecordID>
<Channel>Application</Channel>
<Computer>FL2000-EXCAS001.domain.com</Computer>
<Security />
</System>
<EventData>
<Data>Object reference not set to an instance of an object.</Data>
<Data> at Microsoft.Exchange.Data.Storage.ActiveManager.ActiveManagerImplementation.CalculatePreferredHomeServerInternal(ActiveManager activeManager, Database database, ADSystemConfigurationSession adSession, IFindAdObject`1
dagLookup, IFindAdObject`1 findClientAccessArray, IFindMiniClientAccessServerOrArray findMiniClientAccessServer, LegacyDN& preferredRpcClientAccessServerLegacyDN, ADObjectId& preferredServerSite)
at Microsoft.Exchange.Data.Storage.ActiveManager.ActiveManager.CalculatePreferredHomeServer(Guid databaseGuid, LegacyDN& preferredRpcClientAccessServerLegacyDN, ADObjectId& preferredSiteId)
at Microsoft.Exchange.Autodiscover.ConfigurationSettings.UserSettingsProvider.TryGetPreferredSite(ExchangePrincipal exchangePrincipal, Site& preferredSite, LegacyDN& rpcClientAccessServerLegacyDN)
at Microsoft.Exchange.Autodiscover.ConfigurationSettings.UserSettingsProvider.GetUserSettings(HashSet`1 requestedSettings, IBudget budget)
at Microsoft.Exchange.Autodiscover.Providers.Outlook.OutlookAutoDiscoverProvider.GetCurrentUserConfigurationSettings()
at Microsoft.Exchange.Autodiscover.Providers.Outlook.OutlookAutoDiscoverProvider.Get302RedirectUrl()
at Microsoft.Exchange.Autodiscover.WCF.LegacyBodyWriter.<>c__DisplayClass1.<GenerateResponse>b__0()
at Microsoft.Exchange.Common.IL.ILUtil.DoTryFilterCatch(TryDelegate tryDelegate, FilterDelegate filterDelegate, CatchDelegate catchDelegate)</Data>
</EventData>
</Event>
---
The biggest issue is Outlook not connecting apparently due to the Address Book service regularly restarting. Any ideas on how to diagnose and resolve this?