Hello Everyone,
I am trying to install exchange rollup 7 sp3 on our Exchange 2010 server. It is currently setup on Windows Server 2008 R2 Enterprise edition x64. I Couldnt post the fill windowsupdate log file so just pasted anything that looks important.
When installing from windows update i receive an the following error code 80070643
I ran the windowsupdate.log file through a 3rd party tool and here is what it gave me:
1 | 2014-12-15 19:08:25 | AGENT | WARNING: failed to access the auth cab, fatal error 0x80070003 |
2 | 2014-12-15 19:08:25 | AGENT | WARNING: Invalid service in the backup data store; cleaning up |
3 | 2014-12-15 19:08:25 | AGENT | WARNING: Failed to add and register service 7971f918-a847-4430-9279-4a52d1efe18d to the data store 0x80240031 |
4 | 2014-12-15 19:08:25 | AGENT | WARNING: Default Service Recovery: Attempting to add pending registration for service 7971f918-a847-4430-9279-4a52d1efe18d to the data store |
5 | 2014-12-15 19:10:35 | AGENT | * WARNING: Online service registration/service ID resolution failed, hr=0x8024A005 |
6 | 2014-12-15 19:10:35 | AGENT | * WARNING: Exit code = 0x8024A005 |
7 | 2014-12-15 19:10:35 | AGENT | WARNING: WU client failed Searching for update with error 0x8024a005 |
8 | 2014-12-15 19:10:35 | AU | # WARNING: Search callback failed, result = 0x8024A005 |
9 | 2014-12-15 19:10:35 | AU | # WARNING: Failed to find updates with error code 8024A005 |
10 | 2014-12-15 19:10:38 | PT | WARNING: Cached cookie has expired or new PID is available |
11 | 2014-12-15 19:15:24 | DTASTOR | WARNING: Attempted to add URL http://download.windowsupdate.com/msdownload/update/software/dflt/2011/06/4418367_58b6396367cff62f838d6ac831f1ce2e9985ae81.cab for file WLY5Y2fP9i+DjWrIMfHOLpmFroE= when file
has not been previously added to the datastore |
12 | 2014-12-15 19:15:24 | DTASTOR | WARNING: Attempted to add URL http://download.windowsupdate.com/msdownload/update/software/updt/2011/04/windows6.1-kb982018-v3-x64_7853a1c9c63611e17cd2c923704bf2e924bdfe7b.msu for file eFOhycY2EeF80skjcEvy6SS9/ns=
when file has not been previously added to the datastore |
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| tastore |
454 | 2014-12-15 19:15:28 | WUAPP | WARNING: Couldn't retrieve featured update notifications, hr=0, lcid=00000409 |
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459 | 2014-12-15 19:18:51 | AGENT | WARNING: failed to calculate prior restore point time with error 0x80070002; setting restore point |
460 | 2014-12-15 19:18:51 | AGENT | WARNING: LoadLibrary failed for srclient.dll with hr:8007007e |
461 | 2014-12-15 19:21:58 | HANDLER | : WARNING: First failure for update {8A89B318-0B37-4630-A38B-216EBC10F7B7}, transaction error = 0x8024200b, MSI
result = 0x80070643, MSI action = CA_SAVEDATA_STOP_SERVICES |
462 | 2014-12-15 19:21:58 | AU | # WARNING: Install failed, error = 0x80070643 / 0x80070643 |
463 | 2014-12-15 19:21:58 | HANDLER | : WARNING: Operation failed at update 0, Exit code = 0x8024200B |
464 | 2014-12-15 19:21:58 | AU | # WARNING: Install call completed, reboot required = No, error = 0x00000000 |
465 | 2014-12-15 19:21:58 | WUAPP | WARNING: Couldn't retrieve featured update notifications, hr=0, lcid=00000409 |
466 | 2014-12-15 20:31:08 | AU | WARNING: ApproveUpdatesInternal failed with hr:8024000c |
467 | 2014-12-15 20:31:08 | WUAPP | WARNING: IAutoUpdateClient::ApproveUpdates failed with hr:8024000c |
468 | 2014-12-15 20:31:08 | WUAPP | FATAL: ElevatedApproveUpdates failed for 1 updates, hr=8024000C |
469 | 2014-12-15 20:31:08 | WUAPP | FATAL: Failed to begin install for 1 updates, error code 8024000C |
470 | 2014-12-15 20:32:10 | WUAPP | WARNING: Couldn't retrieve featured update notifications, hr=0, lcid=00000409 |
471 | 2014-12-15 20:32:15 | WUAPP | WARNING: Couldn't retrieve featured update notifications, hr=0, lcid=00000409 |
472 | 2014-12-15 20:32:20 | AU | WARNING: Returning due to error from GetDownloadProgressUx, error = 0x8024000C |
473 | 2014-12-15 20:32:20 | AU | WARNING: GetInteractiveInstallProgress failed, error = 0x8024000C |
474 | 2014-12-15 20:32:20 | WUAPP | WARNING: Call to GetInteractiveInstallProgress failed, hr=8024000C |
475 | 2014-12-15 20:32:26 | WUAPP | WARNING: Couldn't retrieve featured update notifications, hr=0, lcid=00000409 |
476 | 2014-12-15 20:32:28 | WUAPP | WARNING: Couldn't retrieve featured update notifications, hr=0, lcid=00000409 |
477 | 2014-12-15 20:32:28 | WUAPP | WARNING: Couldn't retrieve featured update notifications, hr=0, lcid=00000409 |
478 | 2014-12-15 20:32:28 | AGENT | WARNING: failed to calculate prior restore point time with error 0x80070002; setting restore point |
479 | 2014-12-15 20:32:28 | AGENT | WARNING: LoadLibrary failed for srclient.dll with hr:8007007e |
480 | 2014-12-15 20:37:18 | HANDLER | : WARNING: First failure for update {8A89B318-0B37-4630-A38B-216EBC10F7B7}, transaction error = 0x8024200b, MSI
result = 0x80070643, MSI action = CA_SAVEDATA_STOP_SERVICES |
481 | 2014-12-15 20:37:18 | AU | # WARNING: Install failed, error = 0x80070643 / 0x80070643 |
482 | 2014-12-15 20:37:18 | HANDLER | : WARNING: Operation failed at update 0, Exit code = 0x8024200B |
483 | 2014-12-15 20:37:18 | AU | # WARNING: Install call completed, reboot required = No, error = 0x00000000 |
484 | 2014-12-15 20:37:18 | WUAPP | WARNING: Couldn't retrieve featured update notifications, hr=0, lcid=00000409 |
485 | 2014-12-15 21:49:50 | COMAPI | WARNING: Received service shutdown/self-update notification. |
486 | 2014-12-15 23:01:33 | COMAPI | WARNING: Received service shutdown/self-update notification. |
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507 | 2014-12-16 15:06:42 | COMAPI | WARNING: Received service shutdown/self-update notification. |
I then downloaded the update rollup 7 for exchange server 2010 sp3 msi file and ran it in verbose mode . I downloaded the winodws sdk and used wilogutl.exe to examine the log files. It gave me 6 different errors
Errors Found For Log File C:\cailogs\exchangerollup7sp3.log
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6 Non-Ignored Errors
======================================================
-------------------------------------------------
Believed Error Found:
MSI (s) (B8!E0) [21:14:00:878]: Creating MSIHANDLE (22) of type 790531 for thread 6624
CAQuietExec: Error 0x80070001: CAQuietExec Failed
MSI (s) (B8!E0) [21:14:00:878]: Closing MSIHANDLE (22) of type 790531 for thread 6624
CustomAction CA_SAVEDATA_STOP_SERVICES returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (B8:A4) [21:14:00:878]: Closing MSIHANDLE (20) of type 790536 for thread 6940
Action ended 21:14:00: InstallExecute. Return value 3.
Proposed Solution To Error:
A standard action or custom action caused the failure.
-------------------------------------------------
Believed Error Found:
MSI (s) (B8:1C) [21:14:02:112]: Transforming table InstallExecuteSequence.
MSI (s) (B8:1C) [21:14:02:112]: Transforming table InstallExecuteSequence.
MSI (s) (B8:1C) [21:14:02:112]: Note: 1: 2262 2: InstallExecuteSequence 3: -2147287038
Action ended 21:14:02: INSTALL. Return value 3.
Summary for log file C:\cailogs\exchangerollup7sp3.log
======================================================
MSI Version : 5.0.7601
Date & Time :
Command Line:
User : (none)
Admin Rights: Yes
Client Priviledge Details: MSI (c) (38:40) [21:09:39:329]: Running product '{4934D1EA-BE46-48B1-8847-F1AF20E892C1}' with elevated privileges: Product is assigned.
Server Priviledge Details: MSI (s) (B8:1C) [21:13:57:613]: Product {4934D1EA-BE46-48B1-8847-F1AF20E892C1} is managed.
MSI (s) (B8:1C) [21:13:57:613]: Running product '{4934D1EA-BE46-48B1-8847-F1AF20E892C1}' with elevated privileges: Product is assigned.
======================================================
Believed Error Found:
MSI (s) (B8!E0) [21:14:00:878]: Creating MSIHANDLE (22) of type 790531 for thread 6624
CAQuietExec: Error 0x80070001: CAQuietExec Failed
MSI (s) (B8!E0) [21:14:00:878]: Closing MSIHANDLE (22) of type 790531 for thread 6624
CustomAction CA_SAVEDATA_STOP_SERVICES returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (B8:A4) [21:14:00:878]: Closing MSIHANDLE (20) of type 790536 for thread 6940
Action ended 21:14:00: InstallExecute. Return value 3.
Proposed Solution To Error:
A standard action or custom action caused the failure.
Proposed Solution To Error:
A standard action or custom action caused the failure.
-------------------------------------------------
Believed Error Found:
MSI (s) (B8:D8) [21:14:02:191]: Destroying RemoteAPI object.
MSI (s) (B8:8C) [21:14:02:191]: Custom Action Manager thread ending.
MSI (c) (38:40) [21:14:02:206]: Back from server. Return value: 1603
MSI (c) (38:40) [21:14:02:206]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (38:40) [21:14:02:206]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 21:14:02: ExecuteAction. Return value 3.
Proposed Solution To Error:
A standard action or custom action caused the failure.
-------------------------------------------------
Believed Error Found:
MSI (c) (38:58) [21:14:02:237]: Note: 1: 2262 2: Error 3: -2147287038
DEBUG: Error 2826: Control BottomLine on dialog FatalError extends beyond the boundaries of the dialog to the right by 5 pixels
The installer encountered an unexpected error while installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalError, BottomLine, to the right
Action 21:14:02: FatalError. Dialog created
Action ended 21:33:53: FatalError. Return value 2.
Proposed Solution To Error:
User canceled action.
-------------------------------------------------
Believed Error Found:
MSI (c) (38:58) [21:14:02:237]: Note: 1: 2262 2: Error 3: -2147287038
DEBUG: Error 2826: Control BottomLine on dialog FatalError extends beyond the boundaries of the dialog to the right by 5 pixels
The installer encountered an unexpected error while installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalError, BottomLine, to the right
Action 21:14:02: FatalError. Dialog created
Action ended 21:33:53: FatalError. Return value 2.
Action ended 21:33:53: INSTALL. Return value 3.
Proposed Solution To Error:
A standard action or custom action caused the failure.
-------------------------------------------------
Believed Error Found:
MSI (c) (38:40) [21:33:53:195]: Windows Installer reconfigured the product. Product Name: Microsoft Exchange Server. Product Version: 14.3.123.4. Product Language: 1033. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 1603.
MSI (c) (38:40) [21:33:53:211]: Grabbed execution mutex.
MSI (c) (38:40) [21:33:53:211]: Cleaning up uninstalled install packages, if any exist
MSI (c) (38:40) [21:33:53:226]: MainEngineThread is returning 1603
Proposed Solution To Error:
Fatal error during installation.
0 Ignored Errors
======================================================
-------------------------------------------------
Believed Error Found:
No Error Found!
Proposed Solution To Error:
No Solution Needed!
Policies Set For Log File C:\cailogs\exchangerollup7sp3.log
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Machine Policies
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AllowLockDownBrowse : ?
AllowLockdownMedia : ?
AllowLockdownPatch : 0
AlwaysInstallElevated : 0
Debug : 0
DisableBrowse : ?
DisableMSI : 1
DisablePatch : 0
DisableRollback : 0
DisableUserInstalls : 0
EnableAdminTSRemote : ?
EnableUserControl : ?
LimitSystemRestoreCheckpointing: 0
Logging : ?
SafeForScripting : ?
TransformsSecure : ?
DisableLUAPatching : 0
DisablePatchUninstall : ?
DisableFlyWeightPatching : 0
EnforceUpgradeComponentRules: 0
MaxPatchCacheSize : 10
User Policies
======================================================
AlwaysInstallElevated : 0
DisableMedia : ?
DisableRollback : 0
SearchOrder : ?
TransformsAtSource : ?
I do not have network policy server setup.
I have disabled certificate revocation list from internet options
I have added all the windows update sites to the trusted domains list
I have spent over 10 hours trying to figure out what is going on here. Could someone please help me? I thank you in advanced and all input is accepted.